BEFORE YOUR DOG'S VISIT
Requirements for Boarding
Daycare & Bath Services
Everything you need to know before your dogs visit
Vaccination Requirements
All required vaccinations must be current before your dog arrives.
Please submit records from your veterinarian before your scheduled service.
Rabies
DHPP/DAPP
Bordetella
Canine Influenza H3N2/H3N8
Canine Influenza may require an initial two-dose series. Please contact your veterinarian if you are unsure whether your dog has completed the required series.
Services may be delayed or rescheduled if current vaccination records have not been received.
Complimentary Trial Day
All new dogs must complete a complimentary Trial Day before attending regular daycare or an overnight boarding stay.
The Trial Day allows our team to learn about your dog’s personality, comfort level, handling needs, and response to our facility. It also gives your dog time to become familiar with the environment before a longer stay.
Trial Day schedule:
Drop-off: 8:00–9:00 AM
Pickup: 12:00–1:00 PM or after 3:00 PM
Trial Days are not available on Mondays.
The initial four-hour Trial Day is complimentary. If you request care beyond the evaluation period, the regular $25 daycare rate applies.
Some dogs may need additional paid daycare visits before extended boarding. Our team will discuss this with you if additional acclimation is recommended.
Agreements &
Required Information
All required agreements and customer forms must be completed before services can begin.
These documents cover important information, including:
- Service policies
- Medication administration
- Emergency medical authorization
- Photo consent
- Property damage and destructive behavior
- Senior and medically fragile dog care
- Emergency contact
Please also provide two emergency contacts who are not traveling with you and can make decisions or pick up your dog if necessary.
Drop-Off & Pick-Up Hours
Drop-offs and pickups are welcome anytime during our public business hours,
except during the midday closure.
Monday–Saturday - 8:00 AM–5:00 PM
MIDDAY CLOSURE
Monday and Saturday 12:00–1:00 PM
Tuesday–Friday 1:00–3:00 PM
No drop-offs or pickups are available during the midday closure.
Sunday: Closed to the public. No Sunday drop-offs or pickups are available.
Please plan to pick up your dog by 4:30 PM. Late pickup may be available
until 5:30 PM with advance approval. A $20 late-pickup fee applies.
Medications & Health Information
Medications are administered at no additional cost and must arrive in their original labeled packaging.
Please provide clear written instructions, including the medication name, dosage, schedule, and reason it is being given.
We do not administer injections or accept dogs with severe medical conditions that require care beyond what our facility can safely provide.
Please tell us about all medical conditions, allergies, injuries, mobility limitations, handling sensitivities, or recent changes in your dog’s health before arrival.
Senior or medically fragile dogs may require an additional care agreement.
Food & Personal Belongings
Please bring enough food for your dog’s entire stay.
Food should be clearly labeled with your dog’s name and feeding instructions.
You may also bring familiar bedding, toys, treats, or comfort items.
All belongings must be clearly labeled with your dog’s first and last name.
Please do not bring valuable, sentimental, or irreplaceable items.
Although we make every effort to keep belongings organized,
items may become damaged or misplaced during your dog’s stay.
Unclaimed belongings may be donated or
discarded after an extended period because storage space is limited.
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Cancellation & Fees
BOARDING CANCELLATIONS & NO-SHOWS
Boarding reservations canceled less than 48 hours before the scheduled start date,
as well as boarding no-shows, will be charged one night’s room rate.
If multiple dogs share one room, one room charge applies.
If dogs are reserved in separate rooms, a charge applies to each reserved room.
DAYCARE CANCELLATIONS
A $12 late-cancellation fee applies to regular daycare reservations.
Complimentary Trial Days are excluded from this fee.
LATE PICKUP
Late pickup may be available until 5:30 PM with advance approval.
A $20 late-pickup fee applies.
All unpaid fees must be resolved before additional services or reservations can be confirmed.
