Requirements For Boarding, Daycare, & Grooming Services

Agreements

To ensure the safety and well-being of all pets in our care, all agreements must be signed before or upon arrival for daycare, boarding, or trial day services. Services cannot be provided without completed and signed documentation.


Agreements include:

- Service Agreement
- Pet Medication Administration Policy
- Photo Consent Form
- Destructive Dog Policy
- Important 2026 Daycare Policy Update
- Senior & Medically Fragile Dog Boarding Agreement

Trial Day

Free of charge initial visit

For the safety of our staff members and to ensure the best care for your dog, we require a daycare trial day for all new dogs before overnight boarding. This is essential for us to assess how your dog adjusts to the new environment and to ensure the safety of both your pet and our staff.


New dogs may feel scared or hesitant in unfamiliar settings, and occasionally, they may become aggressive or destructive. The trial day also allows us the opportunity to get to know your pet before their extended stay.


*Please note that additional daycare days may be required and charged if your dog needs more time to become familiar with our facility before long-term boarding.


*Trial Days are mandatory for new customers

Personal Items

Parents may bring personal items such as bedding and toys to help their pups feel more comfortable with familiar smells from home. To prevent items from being misplaced, we ask that all personal belongings be clearly labeled with your dog’s name and/or last name. We maintain a lost and found for any items that may be misplaced.


*Please note that items left unclaimed for an extended period may be donated or discarded due to limited storage space.

Cancellation Fee

Cancellations made within 48 hours or less will incur a charge equivalent to one night's stay per room. For example, if two dogs are sharing one room, only one charge will apply. If two dogs are booked in separate rooms, two charges will apply. Any unpaid charges will result in a hold on any future boarding or daycare inquiries until the balance is paid.

Late Fees

  • A $20 late fee will be applied if the pet is picked up after 5 pm.


  • A $20 late fee will be applied if the pet is dropped off between 3 pm and 5 pm.


*Please ensure pets are dropped off and picked up on time. We understand that emergencies happen, but repeated late fees may result in a suspension of our services. Our structured feeding and
walking schedules, along with busy daycare pick-up times, make punctuality important for maintaining smooth operations.

Perferred Hours

Drop-off and Pick-up Hours:

To ensure a smooth and efficient experience for both pets and owners, we request that drop-offs and pick-ups occur within our preferred hours. This allows us to better accommodate our daily schedules, including feeding, walks, and daycare pick-ups, while providing the best care for your pet. Thank you for helping us maintain a consistent routine!

  • Drop-offs: 8 AM - 12 PM
  • Pick-ups: 1 PM - 4:30 PM

Please note that our reception is closed for lunch every day from 12 PM - 1 PM.

During the night, for your pet's safety, the building is fully secured and locked between 10 PM and 7:00 AM and under video surveillance.


Thank you for your understanding and cooperation!


Vaccinations

All Vaccinations MUST be up to date upon drop off
Rabies
K9 Influenza
Bordetella
DHPP (Distemper, Hepatitis, Parvo, Para-influenza)